This roster is your calendar. The times a technician works, minus what is already booked, are the appointment times your chatbot, lead form and phone assistant offer customers, so a change here changes what gets quoted on the very next enquiry, and a technician with no hours set is never offered. Your appointment times still come from FieldRoutes, so the hours below are not yet what your chatbot, lead form and phone assistant offer customers — setting them will not change what gets quoted today. They are stored ready for the day this account starts scheduling here. Set each technician's hours below and leave a weekday blank for a day off. The toggle takes someone off scheduling entirely, and their name shows on the pipeline schedule drawer so you can see who you would be booking. Sync from FieldRoutes to pull in the latest roster.
Your appointment times still come from FieldRoutes, so these three settings are stored ready for the day this account starts scheduling here — changing them will not change what your chatbot, lead form or phone assistant offers today.
These apply to every time your chatbot, lead form, phone assistant and schedule drawer offer.
For anyone who is not in FieldRoutes. Only a first name is needed to create them; set their working hours afterwards, since a technician with no hours is never offered to customers. A technician added here is never touched by Sync from FieldRoutes.