This books the appointment in FieldRoutes. You can't undo it from here.
This books the visit on your own schedule and holds the technician's time. You can move or cancel it from the schedule board.
This caller didn't leave a name — you only have their number. Sending a
text starts a contact so you can keep the conversation in one place.
This lead left an email address and no phone
number, so email is the only way to reach them from here. Sending this won't take
the lead off your queue — they still haven't answered. Move the deal on your pipeline
once they do.